You want to improve customer loyalty? First, win the hearts of the people serving your customers. More than 70% of what makes a customer experience great is based on the behavior of frontline employees. If they are enthusiastic promoters of your organization, your customers are a lot more likely to be promoters, too. Employees must feel like valued members of a winning team pursuing an important mission. It takes a leader to inspire and lead them to accomplish this.
Leading Customer Loyalty is a one-day work session for front-line managers to learn the principles and practices needed to win the hearts of both employees and customers. Managers will leave with a clear understanding of how to model, teach, and reinforce empathy, responsibility, and generosity through six essential practices:
Through this one-day training, you will learn how to: