Difficult Conversations, at work or at home, are moments that linger in our memories and may even come back to haunt us in times when we need strength most. Characterized by heated exchanges, flustered expressions, and uncomfortable pauses, they bring up immediate emotions like anger, frustrations, and longer term feelings of self-doubt and regrets. The reality is that conversations do not get easier as we grow older in life or more senior in position. Performance appraisals, exit interviews, disillusioned staff, pushy subordinates, over-ambitious interns, rebellious teenage children brooding spouse, -- the list of scenarios is endless. Understanding the intricacies of the spoken and unspoken, the what and why before turning to the how (techniques) enable a greater chance of using the right tool in a timely manner, heightening the possibility of averting a full-blown verbal and emotional tsunami.
This training program is a 3-hour overview around the challenges of communication beyond the basics.