Negotiation is an art. In interpersonal situations and work environments, we often need to negotiate to achieve our own goals because of conflicts of interests and needs. The skills of negotiation have a direct and decisive effect on negotiation outcomes. Have you encountered any difficulties in the negotiation process? Have you ever spent too much time stating your opinions, but feel that the results of the negotiations are not what you want? What skills does a good negotiator possess to be able to maximize his/her own interests?