The Marketing & Media Committee organized a few events with respect to WeChat Marketing this year. What will happen next when your marketing campaigns work well on WeChat and you have accumulated a number of followers?
Thomas Meyer will share key insights on WeChat from a business, commerce, social CRM and service innovation perspective. Illustrating how you can utilize WeChat to get to the next level through market-leading case studies in retail, luxury, hospitality, and F&B.
Thomas Knoop will share key insights on how live customer service contributes to more turnover, from a pre-sales and after-sales perspective. How does customer satisfaction contribute to your brand's success and how do you measure it? Do you need to invest only in marketing or is customer service also a part of it?
Jun Peng, the Vice Chair of the Marketing Committee, will host this event.
10:00 Registration & Networking
10:15 Welcome Remarks
10:20 Presentation by Mobile Now
10:50 Presentation by Livecom
11:20 Audience Q&A
11:45 Closing Remarks