"You can improve your value by 50 percent, just by learning communication skills!" – Warren Buffett

Poor communication skills on the other hand cost companies time, effort, materials, and money! It leaves staff feeling frustrated, apathetic, and even angry!

Breaking this cycle is important, and it's possible. Investing in your communication abilities will add value to you, your company, and the stakeholders.

Session Outline

This course will help students to take stock of their strengths and weaknesses, and to map out a plan to improve and optimize their strengths. Several communication principles, strategies and techniques will be outlined and applied in this workshop.


Logical Communication

  • Identifying your message
  • Focusing your message on your recipient
  • Choosing the best structure to communicate your message
  • Using IQ, EQ, & CQ at work

Persuasive Communication

  • 4 communications styles in the workplace
  • Practical tips on how to effectively communicate in teams across styles
  • Adopting communication styles for internal and external audiences  


Dealing with Conflict

  • Pros and cons of conflict
  • Conflict resolution strategies 
  • Tips on giving feedback


Communication practice and goal setting

Who should attend?

This course will be valuable to you if:

  • You are from a technical background and would like to be more active during meetings and teleconferences
  • You would like to improve your ability to communicate with a global team
  • You need to explain complex technical ideas in layman's terms, clearly and concisely, so that your audience can understand them easily
  • You are already a great communicator and are looking for ways to sharpen your skills


08:45 Registration & Networking
09:00 Morning Session
10:30 Morning Session Coffee Break
10:45 Morning Session
12:00 Lunch
13:00 Afternoon Session
15:30 Afternoon Session Coffee Break
15:45 Afternoon Session
17:00 Session Ends

Refreshments will be served during the coffee break for the attendees. Lunch at a nearby restaurant is also included with the ticket price.



A prepayment is required when choosing 'Members only price' or 'Standard Price'.

Member Ticket
Member Price RMB 2,650
Member Company Employee Ticket
RMB 3,650
Non-Member Ticket
RMB 4,650


  • All registrations shall be made online before the session. For full-day sessions, payment also shall be made before the session.
  • For half-day sessions, AmCham Shanghai members are eligible to attend free of charge with Training Credit*; AmCham Shanghai members without Training Credit are eligible to attend at “Member Rate”; Employees who work at AmCham Shanghai member companies are eligible to attend at "Employee Rate".
  • For full-day sessions, AmCham Shanghai members are eligible to attend at “Member Rate”; Employees who work at AmCham Shanghai member companies are eligible to attend at “Employee Rate”; Non-members are eligible to attend at “Non-Member Rate”.
  • Limited spaces are available and attendance will be given on a first-come, first-served basis.
  • Members please bring your membership card and non-members bring your business card upon check-in at the training session.
Walk-in and Cancellation Policy
  • This session requires confirmation of attendance in advance. If you attend this session without prior registration, you will be charged an RMB50 "walk-in" fee as member and RMB100 as employee.
  • Cancellation: If you need to cancel your registration for a half-day session, please notify Ivette Corominas at (86 21) 6279 7119 ext. 5671 or email ivette.corominas@amcham-shanghai.org no less than 24 hours in advance. If you need to cancel your registration for a full-day session, please notify Ivette Corominas at least two weeks prior to the session for a full refund. Cancellation made within two weeks before the session will not be refundable.
  • To ensure that you have a seat, please come to the session on time. Open seats will be released to other guests 15 minutes after the session starts.