The Challenge for Top Leaders
The best leaders make a significant impact on every metric in their businesses: employee productivity and engagement, customer satisfaction and loyalty, innovation, and financial performance. They are the creators and carriers of culture for their teams and directly influence whether top talent stays or leaves. They are frequently responsible for the quality of the customer experience, and leaders –together with their teams – are the biggest source of product and process innovation. They are the "difference-makers" in your business.
The role of the leader has always been tough and today's realities make the role even tougher. People skills typically account for 80 percent of success in this role. Yet many people are promoted because of their technical capabilities. Both new and experienced leaders can struggle when it comes to excelling at leading teams in today's workplace.
Introducing The 6 Critical Practices for Leading a Team
This solution equips first-level leaders with the essential skills and tools to get work done with and with the help of other people. The program is ideal for new leaders who need to transition successfully from individual contributors to leaders of others. It also applies to leaders who have been in their roles for some time and are looking for practical and relevant guidance on how to effectively lead and manage their teams.