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You're a busy person. Sometimes you need to ask people to do things for you, other times you need to help them understand things, or persuade them. Ideally, you'd like to be able to do this just once and not have to keep on reminding them!

But as you probably know from experience, getting people to understand, agree with you, and take action, is not always that simple.

This is why we need to master The Art of Explanation.

In this workshop, Jamie Dixon will share with you tools, principles and techniques to help you master The Art of Explanation. And once you've mastered them, you will be able to successfully ask people to do things for you, help them understand things, and persuade them, all in one go!

Session Outline

In this training demo you'll learn how to master The Art of Explanation. You will learn how to:

  • Structure a clear explanation
  • Give clear instructions
  • Use explanations to persuade  
Who should attend?

If your job involves explaining complicated policies, products or ideas to other people, then this event is for you. The following types of people will find this especially useful:

  • HR
  • Finance
  • Engineers
  • Sales and Customer Service

 

Agenda

13:00 – 13:15 

  • Arrival and Networking

13:15 - 14:20

  • Ice Breaker
  • Introduction
  • Your Challenges

14:20 - 14:45

  • Pacing and Leading
  • Calibration

14:45 - 15:30

  • Using Analogies
  • Overview of Ladder of Explanation Model

15:30 - 15:45   BREAK

15:45 – 16:30

  • Describing How
  • Start at Their Level
  • Prepare an Explanation

16:30 - 17:00

  • Using Questions to Make Interactive Explanations


Refreshments will be served during the coffee break for the attendees.

Speakers

Tickets

A prepayment is required when choosing 'Members only price' or 'Standard Price'.

“会员票价”及“标准票价”要求您在提交注册信息后即刻完成在线预付,若您希望在活动现场支付门票,请选择“现场票价”。
Member Ticket
Member Price RMB 360
Member Price (Pay at the door) RMB 360
Member Company Employee Ticket
Standard Price RMB 500
Door Price RMB 500
Non-Member Ticket
Standard Price RMB 650
Door Price RMB 650
Voucher Ticket

Please select this option if you have a half-day training credit.
Attendees must present voucher at registration to gain free admittance. Otherwise standard door prices will apply.

Free

Registration

  • All registrations shall be made online before the session. For full-day sessions, payment also shall be made before the session.
  • For half-day sessions, AmCham Shanghai members are eligible to attend free of charge with Training Credit*; AmCham Shanghai members without Training Credit are eligible to attend at “Member Rate”; Employees who work at AmCham Shanghai member companies are eligible to attend at "Employee Rate".
  • For full-day sessions, AmCham Shanghai members are eligible to attend at “Member Rate”; Employees who work at AmCham Shanghai member companies are eligible to attend at “Employee Rate”; Non-members are eligible to attend at “Non-Member Rate”.
  • Limited spaces are available and attendance will be given on a first-come, first-served basis.
  • Members please bring your membership card and non-members bring your business card upon check-in at the training session.
Walk-in and Cancellation Policy
  • This session requires confirmation of attendance in advance. If you attend this session without prior registration, you will be charged an RMB50 "walk-in" fee as member and RMB100 as employee.
  • Cancellation: If you need to cancel your registration for a half-day session, please notify Ivette Corominas at (86 21) 6279 7119 ext. 5671 or email ivette.corominas@amcham-shanghai.org no less than 24 hours in advance. If you need to cancel your registration for a full-day session, please notify Ivette Corominas at least two weeks prior to the session for a full refund. Cancellation made within two weeks before the session will not be refundable.
  • To ensure that you have a seat, please come to the session on time. Open seats will be released to other guests 15 minutes after the session starts.
*What is Training Credit?
As an extra offer to all AmCham Shanghai members, each member will be granted with ONE Training Credit with their valid membership term. Members are able to use the Training Credit to register for the training session they are interested in, free of charge. The Training Credit can only be used by the member him/herself. The Training Credit is not transferrable or refundable for cash.
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