Confident Communication is the most enabling skill in Business. Being able to communicate effectively and efficiently with confidence gives you the power to lead, manage, and motivate teams and individuals.

During this one-day training session, you will learn the Principles of Effective Communication and how to create, organize, and structure persuasive Presentations and documents. Methods of communicating through both written and spoken forums.

Session Outline

  • Introduction to Business Communication 
  • I.Q. - Logical thinking and Logical communication
  • E.Q. - Persuasive communication and Dealing with conflict
  • C.Q. - Communicating in today's diverse business environment 
Who should attend?

Business Professionals and executives that want to increase the effectiveness, efficiency, and persuasiveness of their communication.


8:45 AM - 9 AM
Arrival & Check-in
9 AM - 10:30 AM
Introduction to Business Communication
Icebreaker and introduction to Confident CommunicationIntroduction to Business CommunicationThe Communication Process- coding and decodingThe 7 C’s of Communication – Clear, Concise, Complet...
Icebreaker and introduction to Confident Communication
Introduction to Business Communication
The Communication Process- coding and decoding
The 7 C’s of Communication – Clear, Concise, Complete, Correct, and Courteous
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10:30 AM - 12 PM
Identifying and clarifying your messageLogical thinking- Utilizing logic to reasonPlanning and strategizing using logicMind mapping & Flow chartsConnecting strategy with daily tasksLogical C...
Identifying and clarifying your message
Logical thinking- Utilizing logic to reason
Planning and strategizing using logic
Mind mapping & Flow charts
Connecting strategy with daily tasks
Logical Communication
Presentation structures to logically convey your message
Assertion-Evidence Method
4 P Method
The Minta Pyramid Model
MECES Principles
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12 PM - 1 PM
Lunch Break
1 PM - 3:30 PM
Persuasive CommunicationThe BEST model- Four Communication stylesSCQA MethodAdapting to your audienceInternal vs external correspondenceDealing with ConflictConflict Resolution StrategiesBel...
Persuasive Communication
The BEST model- Four Communication styles
SCQA Method
Adapting to your audience
Internal vs external correspondence
Dealing with Conflict
Conflict Resolution Strategies
Bell and Hart’s 8 causes of Conflict
Giving, asking for, and receiving feedback
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3:30 PM - 5 PM
Communicating in today’s diverse business environment
The C.Q Wheel
Hofstedes six cultural dimensions

Refreshments will be served during the coffee break for the attendees. Lunch at a nearby restaurant is also included with the ticket price.


  • Troy Andrews

    Troy Andrews

    As an experienced and Professional Corporate Trainer with over 10 years of experience in China, Troy is highly skilled at designing, developing, and delivering training programs that are highly engaging and extremely relevant for today’s workforce.

    He’s trained at many of the top Fortune 100 companies such as Nike, Texas Instruments, Dow DuPont. He’s also working with leading edge innovators on the Fortune Future 50 list such as Activision and Splunk.

    Based in Shanghai, he has trained all over China on many diverse Communication Soft Skills such as Presentation Skills, Business Writing, Executive Coaching, and Confident Communication. He knows the cultural differences between Eastern and Western cultures and understands how to navigate them smoothly.

    He has a friendly, personable style that is both passionate, yet approachable, humorous, yet logic-driven. He has a keen interest in Cognition Theory and is constantly searching for the newest, most effective methods of training.

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Please use your own name and email when registering for a training session. Additional fees may apply if you fail to register under your own identity. 

A prepayment is required for all full-day training sessions. 


Half-day session training vouchers cannot be used for full-day training programs.


Member Ticket
Member Price RMB 3,650
Member Company Employee Ticket
Standard Price RMB 3,650
Non-Member Ticket
Standard Price RMB 4,650


  • All registrations shall be made online before the session. For full-day sessions, payment also shall be made before the session.
  • For half-day sessions, AmCham Shanghai members are eligible to attend free of charge with Training Credit*; AmCham Shanghai members without Training Credit are eligible to attend at “Member Rate”; Employees who work at AmCham Shanghai member companies are eligible to attend at "Employee Rate".
  • For full-day sessions, AmCham Shanghai members are eligible to attend at “Member Rate”; Employees who work at AmCham Shanghai member companies are eligible to attend at “Employee Rate”; Non-members are eligible to attend at “Non-Member Rate”.
  • Limited spaces are available and attendance will be given on a first-come, first-served basis.
  • Members please bring your membership card and non-members bring your business card upon check-in at the training session.
Walk-in and Cancellation Policy
  • This session requires confirmation of attendance in advance. If you attend this session without prior registration, you will be charged an RMB50 "walk-in" fee as member and RMB100 as employee.
  • Cancellation: If you need to cancel your registration for a half-day session, please notify Ivette Corominas at (86 21) 6279 7119 ext. 5671 or email ivette.corominas@amcham-shanghai.org no less than 24 hours in advance. If you need to cancel your registration for a full-day session, please notify Ivette Corominas at least two weeks prior to the session for a full refund. Cancellation made within two weeks before the session will not be refundable.
  • To ensure that you have a seat, please come to the session on time. Open seats will be released to other guests 15 minutes after the session starts.


AmCham Shanghai Conference Center

Suite 568, Shanghai Centre, 1376 Nanjing Road West
Shanghai, China

If you have any questions please contact Ivette Corominas

Contact Organizer

+86 61693010

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