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This Conflict Management Workshophelps participants manage and resolve conflict that may emerge between teams or individuals.


By understanding the evolution, root causes, and different ways to deal with conflict, the participants will be better prepared to deal with conflict in a manner that produces a positive outcome.


The case studies used during the course address a variety of work-related conflicts. The skills taught during the workshop apply to all workplace relationships including intra-personal relationships, inter-team and intra-team relationships, and client and supplier relationships.

Session Outline

By completing this workshop, participants will:

  • Gain greater confidence by viewing conflict as an opportunity, not a threat
  • Examine a challenging business situation "from their point of view"
  • Improve personal effectiveness when faced with conflict
  • Improve teamwork skills using a win-win or win-not-lose resolution approach
  • Use different strategies, tools, and approaches to resolve conflict

Agenda

9 AM - 9:30 AM
Opening
• Welcome
• Workshop objectives
• Today’s agenda
• Housekeeping
• Introductions
9:30 AM - 10:15 AM
Understanding Conflict
• Quick Video: The Conflict Around Us…• Thoughts on Conflict• Small Group Discussion: Examples of Workplace Conflict (Positive / Negative)• Impact of Conflict in the Workplace• The Path to C...
• Quick Video: The Conflict Around Us…
• Thoughts on Conflict
• Small Group Discussion: Examples of Workplace Conflict (Positive / Negative)
• Impact of Conflict in the Workplace
• The Path to Conflict
• Case Study Exercise: Map the ‘Path toConflict’
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10:15 AM - 10:30 AM
Participants complete “Conflict Management Style Questionnaire”
10:30 AM - 10:45 AM
Break
10:45 AM - 11:45 AM
Role-Play (Based on Path to Conflict case study )
• 10 Minutes Planning
• 5 Minutes Per Role-play
• Review and Feedback
11:45 AM - 12:30 PM
Causes of Conflict
• Quick Question: What causes conflict at work?• Cause 1: Different Perspectives / Sense and Nonsense (and case study discussion)• Cause 2: Hot Buttons and Catalysts (and case study discussi...
• Quick Question: What causes conflict at work?
• Cause 1: Different Perspectives / Sense and Nonsense (and case study discussion)
• Cause 2: Hot Buttons and Catalysts (and case study discussion)
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12:30 PM - 1:30 PM
Lunch Break
1:30 PM - 2 PM
Responses to Conflict
• 8 Common Responses to Conflict
• Conflict Style Questionnaire (Scoring Your Questionnaire)
• Analyzing Your Results
• Case Study Discussion (optional, based on time)
2 PM - 3 PM
Preventing Conflict
• Pick the right time, place, medium (and workbook exercise / case study discussion)• Use Effective Communication / Effective Verbal and Non-Verbal Communication• Mini Role-Play (with sugges...
• Pick the right time, place, medium (and workbook exercise / case study discussion)
• Use Effective Communication / Effective Verbal and Non-Verbal Communication
• Mini Role-Play (with suggested issues)
• Debrief: Differences in Words, Voice, Body Language (during 2 parts of role-play)
• Stop the Blame Game (with workbook exercises and case study discussion)
• Focus on the Facts (and exercises)
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3 PM - 3:15 PM
Break
3:15 PM - 4:15 PM
From Conflict to Collaboration
• Stay Calm and Be FAIR (and exercise)• Listen Actively (and passive / active listening exercises)• Invite the Other Party’s Solution (and exercise)• Manage the deadlock (and small group dis...
• Stay Calm and Be FAIR (and exercise)
• Listen Actively (and passive / active listening exercises)
• Invite the Other Party’s Solution (and exercise)
• Manage the deadlock (and small group discussion)
• Responding to Deadlock: Tips & Hints
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4:15 PM - 5:15 PM
Role-Play (Based on previous case study or a new one selected by the group)
• 10 Minutes Planning
• 5 Minutes Per Role-play
• Review and Feedback
5:15 PM - 5:30 PM
End of Day Wrap-Up
• End of Day Discussion
• Continuous Improvement / Action Planning
• Evaluation forms
5:30 PM - 5:30 PM
End of Workshop

Speakers

  • Jennifer Peterson

    Jennifer Peterson

    Jennifer’s professional experience includes more than 15 years spent in corporate training, marketing, and sales in the United States, Europe and Asia. As a result, Jennifer brings extremely valuable insights to the table on corporate coaching, effective presentations, negotiation tactics, business meeting strategy, corporate relationship management skills, and expert
    contract-closing methodologies.
    As a trainer, facilitator and coach for Simtiri, Jennifer works with groups of professionals as well as one-on-one with C-level executives to share the secrets of her proven techniques. Additionally, Jennifer helps our clients to better understand their role in the professional environment and how to manage their own skills in ways that set good businesses and associates apart from great ones.
    Prior to working with Simitri, Jennifer served as a top sales account manager for WorldCom, one of the largest blue-chip international communications providers in the USA and Europe, securing sales and managing multi-million-dollar accounts. More recently, Jennifer has served as Marketing Director for Galaxy Bright Creative in the USA, and China Net Cloud in Mainland China.


    Jennifer attended Rutgers University in New Brunswick, New Jersey, USA and is trained in the advanced sales methods of Miller Heiman. She is a certified Simitri WebEx facilitator, allowing her to deliver Simitri vILT webinars to clients around the world

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Tickets

A prepayment is required for all full-day training sessions. 

Member Ticket
Member Early Bird Price RMB 2,650
Member Price RMB 3,650
Member Company Employee Ticket
Early Bird Price RMB 2,650
Standard Price RMB 3,650
Non-Member Ticket
Standard Price RMB 4,650
Member Ticket + Redeem 500 RMB Voucher

This ticket is only eligible for members who have a RMB 500 voucher for FULL-DAY TRAININGS. Failure to present the voucher will result in paying the full price for the session.

If you have any questions about this ticket, please contact ivette.corominas@amcham-shanghai.org

Member Price RMB 2,150
Member Company Employee Ticket + Redeem 500 RMB Voucher

This ticket is only eligible for member company employees who have a RMB 500 voucher for FULL-DAY TRAININGS. Failure to present the voucher will result in paying the full price for the session.

If you have any questions about this ticket, please contact ivette.corominas@amcham-shanghai.org

Standard Price RMB 3,150

Registration

  • All registrations shall be made online before the session. For full-day sessions, payment also shall be made before the session.
  • For half-day sessions, AmCham Shanghai members are eligible to attend free of charge with Training Credit*; AmCham Shanghai members without Training Credit are eligible to attend at “Member Rate”; Employees who work at AmCham Shanghai member companies are eligible to attend at "Employee Rate".
  • For full-day sessions, AmCham Shanghai members are eligible to attend at “Member Rate”; Employees who work at AmCham Shanghai member companies are eligible to attend at “Employee Rate”; Non-members are eligible to attend at “Non-Member Rate”.
  • Limited spaces are available and attendance will be given on a first-come, first-served basis.
  • Members please bring your membership card and non-members bring your business card upon check-in at the training session.
Walk-in and Cancellation Policy
  • This session requires confirmation of attendance in advance. If you attend this session without prior registration, you will be charged an RMB50 "walk-in" fee as member and RMB100 as employee.
  • Cancellation: If you need to cancel your registration for a half-day session, please notify Ivette Corominas at (86 21) 6279 7119 ext. 5671 or email ivette.corominas@amcham-shanghai.org no less than 24 hours in advance. If you need to cancel your registration for a full-day session, please notify Ivette Corominas at least two weeks prior to the session for a full refund. Cancellation made within two weeks before the session will not be refundable.
  • To ensure that you have a seat, please come to the session on time. Open seats will be released to other guests 15 minutes after the session starts.

Venue

AmCham Shanghai Conference Center (Xintiandi)

27F, Infinitus Tower

No.168 Hubin Road, Huangpu District
新天地胡滨路168号无限极大厦27楼
Shanghai, China

Shanghai, China

If you have any questions please contact Ivette Corominas

Contact Organizer

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